This Terms of Use agreement sets forth the agreement between getvitaminlab.com (“getvitaminlab.com” or “we”) and each user (“you” or “user”) governing the use by you of this site. Please read this agreement carefully before using this site. By using this site, you signify your assent to this Terms of Use Agreement. If you do not agree to the terms and conditions contained in this Terms of Use agreement, you may not access or otherwise use this site.

The information on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other healthcare professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should always speak with your physician or other healthcare professional before taking any medication or nutritional, herbal or homeopathic supplement, before starting any diet or exercise program or before adopting any treatment for a health problem.

Payment Plans

VitaminLab offers various plans for purchasing the Products including, but not limited to, those described below. All such plans for purchasing the Products shall be referred to herein, collectively, as “Formula(s).”

Subject to the provisions of this Agreement, you may pause or cancel your plan by calling customer support at 1-888-948-4360 ext. 3. You can also do this by emailing us at [email protected]. You will be required to make all remaining scheduled payments within a currently active billing cycle before your subscription can be cancelled. Refunds are not available upon cancellation. We will be entitled to rely on a notice of cancellation that appears legitimate and cancel service on that basis. Our responsibility for improper cancellation is limited to reinstating your Plan. You are responsible for paying any sales, use or other taxes which may be related to your Plan and/or the Products. We reserve the right to change pricing and billing practices at any time. Any such changes will be submitted to you prior to taking effect. While you are on the Plan, you will be billed for and will be obligated to pay for, all applicable charges. Failure to use the Products or your Plan shall not constitute a basis for refusing charges.

Reformulation Guarantee

We want you to love everything about your VitaminLab custom formula! We are happy to address any questions or concerns you have with your current formulation and/or assist you in creating a complimentary replacement formula within 30 days of receiving your product.*

*The Reformulation Guarantee applies to consumer orders only. Any questions or concerns with vitamins ordered by a practitioner should be addressed with your practitioner. Limit one per customer on active subscriptions only. Offer is not applicable to unpalatable powder formulas. Warnings and disclaimers are provided prior to purchase of unpleasant tasting/smelling ingredients.Reformulations require a no-charge consultation with VitaminLab’s Certified Holistic Nutrition Consultant (C.H.N.). Shipping charges are non-refundable unless the package was incorrectly shipped or the product was damaged.

Returns and Refunds

Due to the custom nature of our products we can not accept returns or offer refunds if the product is delivered as ordered.

This is a non-refundable custom product. If you need to make any changes to your order, please contact us within 24 hours after making your purchase. For changes outside of 24 hours, refunds cannot be provided.

Our Website Does Not Provide Any Medical Advice

Information on the Website is provided for informational purposes only and is not intended as a substitute for the advice provided by your physician or other healthcare professional or any information contained on or in any product label or packaging. You should not use the information on the Website for diagnosing or treating a health problem or disease, or prescribing any medication or other treatment. You should always speak with your physician or other healthcare professional before taking any medication or nutritional, herbal or homeopathic supplement, or adopting any treatment for a health problem. For any products or services purchased from the Website, you should read carefully all product packaging and instructions. If you have or suspect that you have a medical problem, promptly contact your health care provider. Never disregard professional medical advice or delay in seeking professional advice because of something you have read on the Website.

Copyright and Trademarks

All Website design, text, graphics, sound, software and other content, and the selection and arrangement thereof, are the property of getvitaminlab.com or its licensors, and are protected by Canadian and international copyright law. All rights to such materials are reserved to their respective copyright owners. Permission is granted to electronically copy and to print in hard copy portions of this Website for the sole purpose of placing an order with getvitaminlab.com or using this Website as a shopping vehicle. Any other use of materials on this site, including without limitation reproduction for purposes other than noted above, modification, distribution, replication, commercial or other exploitation, or creation of derivative works, without the prior written permission of getvitaminlab.com, is strictly prohibited.

getvitaminlab.com, and all logos, page headers, custom graphics and icons are service marks and/or trademarks of getvitaminlab.com or its licensors or affiliates. All other trademarks, service marks, product names and company names or logos that appear on this site are the property of their respective owners.

Review of Materials Posted on or Submitted to Site

getvitaminlab.com is not responsible for monitoring, screening, policing or editing the information posted or materials on, submitted to or transmitted through the site. getvitaminlab.com does not and cannot monitor all information or materials posted on, submitted to or transmitted through the site. However, getvitaminlab.com reserves the right to delete, block and remove any information or materials that getvitaminlab.com, in its sole discretion, deems to be unlawful, infringing, defamatory, libelous, abusive, threatening, obscene, offensive, fraudulent, deceptive, inappropriate or otherwise unacceptable to getvitaminlab.com. If notified of any such information or materials on the site, getvitaminlab.com may determine in its sole discretion whether to remove such content from the site.

User Submissions

Any suggestions, ideas, comments or other similar submissions by users shall be deemed the sole property of getvitaminlab.com, which shall not be liable for any use or disclosure, including without limitation use for commercial purposes, of such submissions. You agree to grant getvitaminlab.com a worldwide, royalty-free, perpetual license, with the right to reproduce, transmit, distribute, publicly display, publicly perform, create derivative works of and sublicense any materials or other information contained in such submissions. You hereby waive any claim, cause of action or other recourse that you might have against getvitaminlab.com for any alleged or actual infringement or misappropriation of any intellectual property or other right in any such submissions.

No Warranty; Disclaimer

getvitaminlab.com IS PROVIDING THIS SITE AND ITS CONTENTS ON AN “AS IS” BASIS. getvitaminlab.com and its officers, directors, employees, agents, licensors, suppliers, content providers and the like (together, “affiliates”) make no representations or warranties of any kind, express or implied, with respect to this site or its contents, including without limitation the products, information or services offered or sold on or through this site or any other site to which this site links (each a “Linked Site”) and the uninterrupted and error-free use of this site. getvitaminlab.com and its affiliates expressly disclaim all such representations and warranties, including without limitation all warranties of merchantability, accuracy, timeliness, completeness, fitness for a particular purpose and non-infringement. getvitaminlab.com and its affiliates do not warrant that the site or files available on the site will be free from corrupted data, computer viruses or similar destructive or contaminating code. No oral or written statements by getvitaminlab.com or its affiliates will create any warranty not expressly set forth herein. Your use of this site and any linked site is at your sole risk. The products, information, services and other content provided on and through this site, including without limitation any products, information, services and other content provided on any Linked Site, are provided for informational purposes only to facilitate discussions with a healthcare professional regarding treatment. The information provided on this site and Linked Sites, including without limitation information relating to medical and health conditions, products and treatments, is often provided in summary or aggregate form. It is not intended as a substitute for advice from your physician or other healthcare professional or any information contained on or in any product label or packaging. Before buying or using any products, information or services provided on or through this site, including without limitation any products, information or services provided on any Linked Site, you should speak with a healthcare professional. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should always speak with your physician or other healthcare professional, and carefully read all information provided by the manufacturer of a product and on or in any product label or packaging, before taking any medication or nutritional, herbal or homeopathic supplement, before starting any diet or exercise program or before adopting any treatment for a health problem. Each person is different, and the way you react to a particular product may be significantly different from the way other people react to such product. Unless otherwise indicated on this site, getvitaminlab.com does not endorse or recommend any product or service offered, advertised or sold on or through this site, including without limitation any product or service offered, advertised or sold on or through any Linked Site. getvitaminlab.com is not responsible for any product or service sold on or through this site or any claims of quality or performance made on or through this site, including any claims of quality or performance made on or through any Linked Site. You are advised that other sites on the Internet, including without limitation Linked Sites and sites that link to this site, might contain material or information that some people may find offensive or inappropriate; or that is inaccurate, untrue, misleading or deceptive; or that is defamatory, libelous, infringing of others’ rights or otherwise unlawful. getvitaminlab.com expressly disclaims any responsibility for the content, legality, decency or accuracy of any information, and for any products and services, that appear on any Linked Site or any site that links to this site.

Limitation of Liability

getvitaminlab.com and its affiliates shall not under any circumstances be liable for any damages of any kind arising out of, in connection with or relating to the use of or inability to use this site, including without limitation any liability (i) as a publisher of information, (ii) as a reseller of any products or services, (iii) for any defective products, (iv) for any incorrect or inaccurate information, (v) for any unauthorized access to or disclosure of your transmissions or data, (vi) for statements or conduct of any third party on the site, or (vii) for any other matter relating to this site or any linked site. This is a comprehensive limitation of liability that applies to all damages of any kind, including without limitation any direct, indirect, special, incidental or consequential damages (including without limitation damages for loss of business, loss of profits, loss of good will, loss of use, loss of data, cost of procuring substitute goods, services or information, litigation or the like), whether based on breach of contract, breach of warranty, tort (including without limitation negligence), product liability or otherwise, even if the user advises of the possibility of such damages. The limitations of liability set forth herein are fundamental elements of the basis of the bargain between getvitaminlab.com and the user. The products, information and services offered on and through this site would not be provided without such limitations. Because the laws of some states may not allow for the exclusion of certain damages, in such states liability is limited to the fullest extent permitted by law.

Not withstanding the foregoing, the sole and entire maximum liability of getvitaminlab.com and its affiliates for any reason, and your sole and exclusive remedy for any cause or claim whatsoever, shall be limited to the amount paid by you for any product, information or service purchased by you from getvitaminlab.com on this site.

You agree to indemnify, defend and hold harmless getvitaminlab.com and its affiliates against all claims, demands, causes of action, losses, expenses, damages and costs, including without limitation any reasonable attorneys’ fees, resulting or arising from or relating to your use of or conduct on the site, any activity related to your account by you or any other person, any material that you submit to, post on or transmit through the site, your violation of these Terms of Use, your infringement or violation of any rights of another, or termination of your access to this site. All products and services offered on or through this site are provided subject to any applicable tariffs and any accompanying terms and conditions.

Privacy and Child Protection

getvitaminlab.com reserves the right to monitor the site and to disclose any information recorded or posted on, submitted to or transmitted through the site to the extent getvitaminlab.com, in its sole discretion, deems such disclosure necessary or appropriate (i) to comply with any law, regulation, subpoena or government request, (ii) to operate the site, or (iii) to protect the rights or property of getvitaminlab.com or its affiliates.

Your Usage of Site; Termination of Usage

You agree to maintain the security of your account on the site, including the security of your password and other confidential information relating to the use of the site and your account on the site. You agree to be responsible for all charges resulting from the use of your account on the site, including charges resulting from unauthorized use of your account prior to your taking steps to prevent such occurrence by changing your password and notifying getvitaminlab.com.

You agree to use this site only for lawful purposes, and that you are responsible for your use of and communications on the site. You agree not to post on or transmit through this site any unlawful, infringing, threatening, harassing, defamatory, vulgar, obscene, profane, indecent, offensive, hateful or otherwise objectionable material of any kind, including without limitation any material that encourages criminal conduct or conduct that would give rise to civil liability, infringes others’ intellectual property rights or otherwise violates any applicable local, state, national or international law. You agree not to use this site in any manner that interferes with its normal operation or with any other user’s use and enjoyment of the site. You agree not to reproduce, modify, distribute, replicate, commercially exploit or create derivative works of any portion of the site or material thereon.

You further agree that you will not access by any means except through the interface provided by getvitaminlab.com for access to the site. You agree that you will not access this site from any territory where its contents are illegal, and that you, and not getvitaminlab.com and its affiliates, are responsible for compliance with applicable local laws.

You agree that getvitaminlab.com may terminate or suspend your access to all or part of this site, without notice, for any conduct that getvitaminlab.com, in its sole discretion, believes is in violation of these Terms of Use or any applicable law or is harmful to the interests of another user, getvitaminlab.com or its affiliates.

Usage by Minors

Because of the nature of the World Wide Web, getvitaminlab.com cannot prohibit minors from visiting this site. getvitaminlab.com must rely on parents, guardians and those responsible for supervising children and teenagers to decide which materials are appropriate for such children and teenagers to view and/or purchase. getvitaminlab.com requires that (i) all purchases on the site be made by adults 18 years of age or older, and (ii) all users who provide personal information to getvitaminlab.com be 18 years of age or older, or, if under 18, that such information be accompanied by verifiable parental.

Other Usages

The use of our products is not recommended for pregnant women, women while breastfeeding, patients while on chemo and those with hx of liver or kidney disease.

Applicable Law; Jurisdiction

This agreement shall be governed by and construed in accordance with the laws of British Columbia without regard to choice of law rules. Each user agrees to submit to personal jurisdiction in British Columbia and further agrees that any cause of action arising from or relating to the use of this site or this agreement shall be brought exclusively in a court in British Columbia.

Severability; Interpretation

If any provision of this agreement shall be deemed unlawful, void or for any reason unenforceable by a court of competent jurisdiction, the validity and enforceability of any remaining provisions shall not be affected. When used in this agreement, the term “including” shall be deemed to be followed by the words “without limitation.”

Entire Agreement; Amendments

This agreement constitutes the entire and only agreement between getvitaminlab.com and each user of this site with respect to the subject matter of this agreement and supercedes any and all prior or contemporaneous agreements, representations, warranties and understandings, written or oral, with respect to the subject matter of this agreement. You agree to review this agreement prior to your use of this site and your use of this site shall be deemed acceptance of and assent to this agreement by you. getvitaminlab.com may, in its sole discretion, amend this Terms of Use agreement from time to time.

Miscellaneous

The failure of getvitaminlab.com or its affiliates to insist upon strict adherence to any term of this agreement shall not constitute a waiver of such term and shall not be considered a waiver or limit that party’s right thereafter to insist upon strict adherence to that term or any other term of this agreement. You agree that regardless of any statute or law to the contrary, any claim of cause of action arising from or relating to use of this site or this agreement must be filed within one (1) year after such claim or cause of action arose, or will be forever barred. The “No Warranty; Disclaimer” and “Limitation of Liability” provisions of this agreement are for the benefit of getvitaminlab.com and its affiliates as defined herein, and each of these individuals or entities shall have the right to assert and enforce these provisions directly against you on its own behalf.