Frequently Asked Questions

Frequently Asked Questions

Online Orders & Shipping

VitaminLab is a subscription service that sends your formula automatically to you either every month or every 3 months, depending on which option you select. You will be billed for your formula on a monthly basis, for both the 1 month and 3 month supply options. You can modify, pause or cancel your order up to 14 days prior to your renewal date. To cancel please call us at 1-888-948-4360 or email info@getvitaminlab.com. *Deleting a saved formula from your profile will not cancel a subscription.

Shipping is free for all orders within North America. For international orders, your shipping fee will be calculated once your delivery information has been entered during the checkout process. Please note that if you are ordering a 90 day formula with international shipping, the shipping fee will be split across your three monthly payments. For example, $30 shipping will add $10 to each of your three monthly payments.

All taxes are included in the monthly cost shown in the checkout process. International orders may be subject to duties or custom charges upon delivery.

VitaminLab formulas are completely customized to you (and therefore can take a little bit longer than other online purchases!) Once you have placed your order, please allow approximately 10-14 business days for your order to be completed and delivered. For international orders the shipping time may vary based on your location.

To update your delivery address just send us a quick email at info@getvitaminlab.com letting us know where you would like your next shipment of vitamins to be delivered.

To update your payment information, reach out to us at info@getvitaminlab.com or 1-888-948-4360

We are happy to accept all major credit cards including Visa, Mastercard, and Amex.

If you would like to delay your next shipment please contact us at info@getvitaminlab.com. We are able to apply a pause to your account up to 14 days before any refill payment (every 4th payment)

Formulas

You have the choice of either vegetable capsules or powder for your VitaminLab formula. For powder formulas, we offer both berry flavored and unflavored options which are sweetened with stevia.

Just simply follow the dosage directions on your label. For powder formulas, use the scoop provided and mix your daily dose with water, juice or a smoothie. For best taste, we suggest drinking immediately after mixing. For capsules, follow your suggested daily capsule dose. You can split your capsules up throughout the day if preferred. We recommend taking your capsules with a meal, rather than on an empty stomach.

We have found that on average it takes at least 3 months for people to notice a difference in their health after starting a new supplement. As a result, our formulas are typically sent in 90-day supplies to provide you the most cost effective option that will allow enough time for your body to adjust and begin correcting deficiencies. You have the option of selecting both 3 month and 1 month supply durations. You will automatically be sent refills for both options so you never have to worry about running out of vitamins again!

You can make changes to your formula up to 14 days prior to your next refill date. Contact us if you wish to make adjustments at info@getvitaminlab.com

Our formulas are made in an FDA registered and GMP compliant facility located in British Columbia, Canada.

Yes, we accept all forms of blood and DNA testing from many of the major companies including 23&Me, Ancestry, tellmeGen and MyHeritageDNA. For DNA testing, please upload your results under the “Upload DNA” tab. For blood testing results, you can send those in via email.

Our Registered Nutritionists are here to help! They can provide you with a complimentary consultation to discuss any concerns and ensure that your formula is safe for you. Please reach out to us at info@getvitaminlab.com to book your free consultation.

A select few of our ingredients are derived from Soy, and are marked with a red *. If you’d like us to modify your formula to ensure it’s soy-free, just send us an email at info@getvitaminlab.com after you place your order and we’ll let you know if any modifications are required.

Our custom formulas are not designed specifically for pregnancy. We recommend consulting with your primary care provider before beginning any new supplement routine.

We source our ingredients from all over the globe to find the highest quality ingredients available! Once they arrive at our lab in Canada, each ingredient is then tested by our Quality Assurance team. If you have questions about a specific ingredient please reach out to us at info@getvitaminlab.com.

Your custom vitamins are guaranteed to be at full efficacy until 6 months after their production date. This date will be clearly stated on the outside of your bottle.

We recommend storing your vitamins in a cool, dry place. To ensure the freshness of your vitamins, avoid allowing moisture to enter the bottle, and keep them out of direct sunlight. Pro tip: we recommend storing them in a place that helps you remember to to take your vitamins daily – like beside your favourite coffee mug!

Quiz Questions

Our online quiz asks a series of questions to gather information on diet, lifestyle, health history and health goals. Based on this information we suggest nutrients for your formula backed by nutritional literature research. This generates a formula that is specifically tailored to help you achieve your goals.
Alternatively, you can visit our Create Stack page if you already know what vitamins and minerals you would like to take and create your own custom formula.

Since all formulas are unique, formulas can vary in cost, the final monthly cost of your formula will be shown on the final page once you’ve completed the questionnaire.

Yes. Within VitaminLab, Your DNA is completely de-identified and encrypted in our database ensuring that your PHI is kept safe and secure. For other test results, we will only receive information that you choose to share with us, and our customer information system is encrypted to be fully HIPPA compliant.

This depends on your experience level with supplements. If you’re newer to supplements or are looking to get more specific with your formula the questionnaire is a great place to start! If you have very specific ideas of the supplements you’d like to take, or you’re looking to consolidate your current supplements, our shop page is a great place to build a formula from scratch!

We’d love to! Our team of Registered Nutritionists are here to provide you with support in creating your own unique formula through a complimentary consultation. If you’d like to connect with one of them to book an appointment or ask any questions please send us an email at info@getvitaminlab.com.

Returns

We think you’ll love your new vitamins! However, if you feel that something is not right with your order, contact us at info@getvitaminlab.com and we’ll do our best to rectify the issue. As all of our formulas are made 100% custom to each individual, returns/refunds are not offered.

Due to the individualized nature of our products, and because all of our formulas are made 100% custom to each individual, returns/refunds are not offered.

Still Have Questions?

We’re More Than Happy To Help!